YMCA of Southeast Ventura County
  • Yarrow
  • Westlake Village, CA, USA
  • Part Time

The YMCA is looking for part time employees to provide a warm and welcoming atmosphere for members, participants and guest while providing and helpful information and excellent customer service who is available for Nights and Weekend shifts. This position is responsible for all aspects of membership relations, including new member management, member satisfaction and member retention.  This position will be the first contact for the members at the Yarrow YMCA. 

Essential Functions

  1. Create a welcoming environment for all by warmly greeting all members and guests.
  2. Provide excellent customer service to members, guests, and program participants.
  3. Ensure all membership and program enrollments are accurately processed ensuring all member information is current, by confirming contact information during enrollment.
  4. Process program registrations, payments, and membership enrollments.
  5. Respond to inquiries by providing accurate and thorough information at all times while on the phone or conducting an interview.
  6. Provide access control by confirming that all membership cards are scanned upon entry to ensure membership is active and up to date. This includes checking to ensure photo on membership card matches individual entering the facility as well as checking Member Access Notes to resolve any outstanding matters when necessary.
  7. Provide supplementary support to Membership Sales Team when necessary.
  8. Respond promptly and courteously to all member complaints, compliments and inquiries while following the appropriate procedures at all times.
  9. Understand and be able to discuss and promote all YMCA programs. Inform members of YMCA programs that will meet their changing needs and interests.
  10. Comply with and enforce Code of Conduct, Dress Code, Cell Phone, AWAY, Member Guest and Guest Pass policies, and administrate member issues as they arise. Positively interpret these policies to members.
  11. Uphold YMCA policies for safety, supervision, mandated reporting and risk management.
  12. All other duties as assigned by your supervisor.

Qualifications

  1. Minimum 18 years old.
  2. Basic computer skills using browser based databases and word processing.
  3. Ability to work with and interact with a diverse group of people.
  4. Ability to communicate verbally and in writing.
  5. All required online training must be completed prior to hire.
  6. Criminal record clearance.
Full Job Description
YMCA of Southeast Ventura County
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