YMCA of Southeast Ventura County
  • Yarrow
  • Westlake Village, CA, USA
  • Part Time

We are looking for Membership Sales Representatives will be responsible for leading membership growth including marketing and lead generation, prospect management, and conversion to membership. The Membership Sales Representative will meet and exceed sales goals by handling all membership inquiries (phone, email, in person), identifying and actively problem-solving to overcome objections/obstacles to joining. Other responsibilities will include community outreach by participating in the planning and execution of membership marketing events in an effort to increase membership growth.  This person must be available Weekends and Evenings. 

Essential Functions

  • Assist Membership Sales Director to develop strategies to drive potential members and retain existing members through marketing initiatives including: social media, word of mouth, referrals, acquisition events
  • Participate in all membership promotional campaigns, events and initiatives; include contact data collection for prospects; follow up for promotional activities
  • Obtain sales leads via walk-ins, telephone inquiries and membership marketing events
  • Conduct all phone and in-person prospective member interviews (during hours worked), and provide welcoming and thorough tours; Close all interviews/tours with an invitation to join the YMCA; Meet or exceed individual monthly sales
  • Follow up with all prospects in an effort to convert prospects to membership; meet or exceed monthly prospecting
  • Respond to inquiries by providing accurate and thorough information at all times while on the phone or conducting an interview; understand and be able to discuss and promote all YMCA benefits.
  • Provide excellent customer service to members, guests, and program participants.
  • Process membership registration.
  • Provide welcome facilitation (a.k.a. access control) by confirming that all membership cards are scanned upon entry to ensure membership is active and up to This includes checking to ensure photo on membership card matches individual entering the facility as well as checking Member Access Notes to resolve any outstanding matters when necessary
  • Complete necessary reporting as it relates to new member growth, including data management and report analysis (e.g. weekly tour/pass reports and conversion rates, Percent of new member/prospect records with email/phone).

Qualifications

  • High School Diploma or equivalent required; 4-year degree preferred
  • Track record of meeting membership goals
  • Excellent organizational and interpersonal skills
  • Excellent written and oral communication skills
  • Basic computer skills
  • 1-2 years of marketing and sales experience
  • Criminal record clearance

Full-time/Part-time

YMCA of Southeast Ventura County
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